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Return Policy

HOLIDAY RETURN POLICY

Returns / exchanges are not accepted for purchases made during holiday period.  November 10th to January 4th. All sales are final during this time.

 

We want you to love what you order. If you’re not satisfied with your purchase, return the item(s) for refund to your original payment. All returns must be made within 14 days of placing your order.

Follow link below to open support ticket for return / exchange requests.

Support

** Please email us to acquire RMA # before sending in a return. Return will not be accepted without RMA number.

Indicate what you’re returning and why. Let us know if you would like to return your item(s) for refund. In order to process your return, please include your name, email address, and order number along with the items that you’re returning. You’ll be responsible for the shipping charges associated with sending the return back to us.

All return item will incur $4.99 restocking fee per item. If you’re asking for a refund, you’ll only be reimbursed for the item(s) returned. The $4.99 per item restocking fee will be deducted from the original total amount.

In order to continue to offer and lowest pricing on graphic tees, we do not provide return postage for return items.

Return form must be filled out completely and included with the returned item to prevent from any delay.

All returned items must be in the original condition you received them in. We do not accept washed items.

 

INELIGIBLE ITEMS

Certain items, like custom printed goods, are not eligible for returns. Custom printed goods are especially made for you and your order. And because of this limited nature, we’re unable to accept returns.

We still want to make sure the custom printing process gives you products you love, so we triple check every step along the way to guarantee their quality. We’ll happily replace these items if they arrive damaged or if the quality is unsatisfactory.

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Shipping & Delivery Information

Holiday Shipping Information

All order must be placed by 12/10/16 by 11am PST to arrive before Christmas.

Transit Map

transit map

Gold / 3-5 business days
Green / 5-7 business days
Brown / 7-10 business days
Orange / 10-15 business days

Q: How much is shipping and delivery?
A: $1.99 per item shipping within USA. International delivery $15 per item.

Q: Where will my order be sent from?
A: All our items are printed and shipped from our California office. Please allow 3 to 7 business days for your product to be process, printed and package ready to shipping.

Q: When should my order arrive?
A: All orders are shipped via USPS (1st class or priority mail flat rate) Transit time may vary depending on location, between 5-10 business days within the US continent.

Q: Who will deliver my order?
A: We rely on USPS for all our shipment. All shipment will include USPS tracking number (1st class or priority mail)

Q: Where can Supergraphictees deliver to?
A: We ship all over the world.

Q: What if my order is later than expected?
If your order hasn’t reached you within 15 business days, the best first step is to contact your local post office in case they are holding the package for you. You’d be surprised how often this is the case! Don’t forget to check your SPAM mail folder if you don’t see our email containing the tracking number.
All domestic orders can tracked via http://www.supergraphictees.com/order-tracking/

Q: What about customs?
A: As customs rules in various countries can frequently change, this can cause delays, and at times, additional charges imposed by the receiving country. While we take all reasonable steps to comply with general world shipping standards, Super Graphic Tees is not liable for any additional customs taxes or duties, or if any specific item was prohibited or confiscated by the receiving country.
It is recommended that you investigate the relevant local laws in your country.

Q: Can I send a gift to someone else?
A: Absolutely! The ‘billing’ address must be your own, however you can choose a different ‘delivery’ address.
We don’t include any invoices or payment information in the packages, but elements of the packaging may reveal the goodies inside.
Please note, because we email your payment confirmation and receipt it’s also a good idea to use your own email address, to keep your secret.

Q: How will my order be packaged?
A: All our tees are packaged in reinforced polymailer and/or USPS padded envelope and boxes.

Q: What if I’ve provided the wrong address?
A: If you find our you enter the wrong address at the time of purchase please email us within 24 hours so we are able to make the change before shipping.

Q: A tracking number was received, but no tracking information is available.
A: Please allow 24-48 hours for USPS to update their system.
Generally, the package is still on the way, just waiting to be scanned at the next sorting facility.

Q: Do you offer overnight / 2 days shipping?
A: We current do not offer overnight or 2 days expedited shipping service.

 

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T-Shirt Sizing Chart

Men / Unisex G500 Size Chart:
Sizes Body Length Body Width Full Body Length Sleeve Length
S
28″
18″
28″
15.62″
M
29″
20″
29″
17″
L
30″
22″
30″
18.5″
XL
31″
24″
31″
20″
2XL
32″
26″
32″
21.5″
3XL
33″
28″
33″
22.87″
Measurement Notes: Length is measured from highest point of shoulder. Sleeve length at the top.
Care Instructions: Machine wash cold. Non-chlorine bleach, when needed. Tumble dry medium. Do not iron decoration.
  • 100% preshrunk cotton; Ash Grey is 99/1; Sport Grey is 90/10
  • Seamless rib at neck
  • Taped shoulder-to-shoulder
  • Double-needle stitching throughout

 

Women G500L Size Chart:
Sizes Body Length Body Width Full Body Length Sleeve Length
S 23.5″ 15.25″ 23.5″ 10.25″
M 24″ 17.25″ 24″ 11″
L 25″ 19.25″ 25″ 11.5″
XL 26″ 21.25″ 26″ 12.75″
2XL 26.5″ 23.25″ 26.5″ 13.75″
3XL 27″ 25.25″ 27″ 15.5″
Measurement Notes: Length is measured from highest point of shoulder. Sleeve length at the top.
Care Instructions: Machine wash cold. Non-chlorine bleach, when needed. Tumble dry medium. Do not iron decoration.
  • 100% preshrunk cotton; Ash Grey 99% cotton, 1% polyester
  • Sport Grey are 90% cotton and 10% polyester
  • double-needle stitching throughout; seamless rib at neck
  • feminine ½” rib mid scoop neck; sideseamed with slightly tapered Missy fit
  • cap sleeves for comfort; taped shoulder-to-shoulder

Some of you may be curious how the design will look on different size t shirts.
To illustrate we have put together a graphic illustration showing just this.

Below: The area between dotted lines represents the maximum print area. As a result, the larger t-shirts will have more empty space surrounding the design

logo-print-area